Olivier Soutarson
IT Interim Manager – 20+ years of experience in Change Management & Complex Program Leadership
51 ans
Permis de conduire
En recherche d'emploi
En recherche active
Simplifying IT to Maximize Efficiency
With over 20 years of experience, my mission is clear:
Transform IT complexity into drivers of performance.
I operate at the intersection of strategy, technology, and people to deliver tangible and sustainable results.
My expertise focuses on
• Digital Transformation Leadership: Designing and implementing innovative IT strategies, modernizing information systems (ERP, CRM, BI), automating and optimizing processes.
• Management of Complex Teams & Projects: Leading multidisciplinary and multi-site teams, adopting Agile (Scrum), Waterfall methodologies, and rigorous budget management. Mastery of project management and ITIL standards.
• IT Governance Optimization: Structuring and organizing customer-oriented IT services, conducting internal and external audits to identify improvement areas and define clear master plans.
• Crisis & Change Management: Pragmatic and a facilitator, I excel at resolving relational, managerial, operational, or contractual challenges. My ability to mobilize teams under pressure is a key asset for driving change and deploying solutions successfully.
• IT Security: Cybersecurity, Risk Management, Compliance
• Information Systems: In-depth expertise in ERP (SAP, Oracle E-Business Suite, JD Edwards, PeopleSoft), CRM, BI
• Leadership & Communication: Ability to unite and communicate effectively at all organizational levels
Services Offered
• Structuring / organization / governance (customer service-oriented)
• Team management (multidisciplinary and multi-site)
• Auditing
• Strategy, master plan, and roadmap
• Digital transformation and new challenges
• Major projects
• Change management and solution deployment
With over 20 years of experience, my mission is clear:
Transform IT complexity into drivers of performance.
I operate at the intersection of strategy, technology, and people to deliver tangible and sustainable results.
My expertise focuses on
• Digital Transformation Leadership: Designing and implementing innovative IT strategies, modernizing information systems (ERP, CRM, BI), automating and optimizing processes.
• Management of Complex Teams & Projects: Leading multidisciplinary and multi-site teams, adopting Agile (Scrum), Waterfall methodologies, and rigorous budget management. Mastery of project management and ITIL standards.
• IT Governance Optimization: Structuring and organizing customer-oriented IT services, conducting internal and external audits to identify improvement areas and define clear master plans.
• Crisis & Change Management: Pragmatic and a facilitator, I excel at resolving relational, managerial, operational, or contractual challenges. My ability to mobilize teams under pressure is a key asset for driving change and deploying solutions successfully.
• IT Security: Cybersecurity, Risk Management, Compliance
• Information Systems: In-depth expertise in ERP (SAP, Oracle E-Business Suite, JD Edwards, PeopleSoft), CRM, BI
• Leadership & Communication: Ability to unite and communicate effectively at all organizational levels
Services Offered
• Structuring / organization / governance (customer service-oriented)
• Team management (multidisciplinary and multi-site)
• Auditing
• Strategy, master plan, and roadmap
• Digital transformation and new challenges
• Major projects
• Change management and solution deployment
ITIL Process Manager/ Problem Coordinator
Louis Dreyfus Company
Août 2018
à août 2019
- Contexte
LDC ne disposait pas de processus ITIL mature concernant la gestion des Problèmes, l'exercice consistait donc à mettre en place ce module.
Dans ce contexte je suis intervenu en mode Pompier afin de former et mobiliser et les equipes interne et externe sur la gestion de problemes sur leur ERP basé sur Oracle E-Business Suite (EBS) particuliers sur la gestion des demande et des incidents
LDC est une société de trading Agro-Alimentaire dont les échanges sont à 100% en Anglais - Responsabilite et Réalisation
Assignation et coordonnation des différentes équipes (interne et infogérants) techniques dans la résolution des problèmes afin de mettre en place des solutions permettant une résolution rapide du probleme au travers des demandes de travaux (request) - j'ai également assuré la communication auprès des interlocuteurs métiers et IT (call conférence en Anglais)
- Résultats
Diminution du backlog, après seulement 5 mois mise en place de processus (Seuil d'alerte sur les serveurs et la bases de données identifiés) permettant l'anticipation et la récurrence des incidents, automatisation des mise a jours des Opération Books à destination des supports de lv1/2 - Environnement Technique
Sql server/IAAS/SAAS/Plateforme ETL/Control M
Environnement fonctionnel
Service Now/Outlook/Teams/